United Visual Products, Inc.
Important Ordering Information and Terms and Conditions of Sales
Customer Service Hours
Our order lines (Toll Free 1-800-444-0305, Local 1-414-615-4500) are available Monday through Friday from 7:30 am through 6:00 PM Central Standard Time. Fax lines are open 24 hours (Toll Free 1-866-263-2456, Local 1-414-615-4550).
Terms
Net 30 Days with approved credit. We grant automatic credit to government agencies. Credit is granted to private companies only, not individuals. Individuals please see other methods of payment.
Other Methods of Payment
We accept Mastercard, Visa, Government I.M.P.A.C. Visa, American Express, and all the Novus Cards (i.e. Discover, Bravo). Call ahead for shipping charges and then prepay your order.
Prices
Prices and terms are liable to change without notice. All shipments will be made at prices prevailing at time of shipment. Orders requesting shipment beyond delivery schedules may be assessed a price increase.
Shipping
All products ship F.O.B. Factory at the customer's expense unless otherwise quoted. Our preferred method of shipping is via FedEx. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due.
Cancellations
All orders are considered a firm order and cannot be cancelled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customers are responsible for all materials invoiced. United Visual Products issues cancellation numbers to our customers. If you need to cancel an order, call customer service at 1-800-444-0305 and obtain your cancellation number. If product has shipped, or a custom order is in process we may not be able to fulfill your request.
Damaged Goods
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:
1. Check your counts. If you are short a package, please note it on the carrier's delivery receipt.
2. Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. PLEASE NOTE DAMAGE ON DELIVERY RECEIPT BUT DON'T REFUSE THE SHIPMENT!
Custom Orders
United Visual Products specializes in meeting your custom requirements. Our highly trained staff is here to help you with your needs. In order to insure the best prices, each quote request is carefully reviewed. For this reason, quotation preparation may require up to 48 hours. Acceptance of a quotation is our indication that the quote has been approved per the specifications listed. United Visual Products will not be held responsible for any discrepancies overlooked during the customers' review process.
Warranty:
United Visual Products warrants to the purchaser for the period of 1 year after purchase that our product will be free from defects in workmanship and material under normal use and service. United Visuals obligation under this warranty is limited to the repair or replacement of the purchased product at the sole discretion of United Visual Products.
This warranty is in lieu of all other warranties, either implied or stated. Representations or promises inconsistent with or in addition to this warranty are unauthorized and are unbinding with United Visual Products. Changes or additions to this warranty must be in writing and signed by an officer of United Visual Products. In no event shall United Visual Products be liable for any special, incidental or CONSEQUENTIAL damages or expenses where foreseeable or unforeseeable.
Warranty shall be void if the product has been misused, improperly installed, damaged by negligence or accident or altered from original design. Warranty does not cover damage due to shipment, whether damage is obvious or concealed. It is the responsibility of the customer to negotiate with the shipping firm to recoup value of the damaged product.
Return of goods.
In the event that a product needs to be returned to United Visual Products, a Return Authorization Number must be obtained from our customer service department. Obtaining a Return Authorization Number does not imply or confirm liability of warranty or obligation to United Visual of liability. This number is only used for administrative purposes. Product may be refused if received without a Return Authorization Number, or if product arrives Collect.
Only after receipt of product will United Visual inspect claims of warranty or returns and determine disposition of the product. All product must be thoroughly inspected by the United Visual returns department to determine if it is a candidate for warranty.
Return Authorization Numbers are only valid for a period of 30 days from date of issue. Customer is liable for shipping to United Visual for warranty evaluation or return of goods, and is not refundable. Returned goods are subject to a fee of up to 50% and must arrive in re-saleable / new condition. Crating and box condition are subject to return fee.
All United Visual Product is manufactured to standard trade tolerances. It is up to the customer to communicate if different tolerances are required for any product. It is the customers liability to obtain a qualified contractor with experience to install these boards. United Visual accepts no liability for failure or damage of product due to contractors inability to properly install product.
United Visual Products Security
United Visual Products understands and respects our customers' need for privacy on the Internet. Because of this need, we offer the most secure sites we can to our customers. Because technology is ever changing, by utilizing our site, you understand and accept any risks that could occur through electronic information sharing through any of our sites, even though advertised as secure. We make every effort to ensure our customers the most private ordering processes available, but we cannot be held responsible for unforeseen or unintended access to our client information.
It is our intention at United Visual Products to make our sites as secure as commercially reasonable, while offering the comfort and convenience of on-line ordering to our customers. If you have a specific requirement for privacy over and above our secure site structure or have a specific question you would like to ask concerning the extent of privacy afforded by any of our sites, please contact us via e-mail at info@uvpinc.com, or call us toll-free at 1-800-444-0305, Mon. thru Fri., 7:30 a.m. to 5:30 p.m. CST. We will be happy to address any concerns you might have from ordering on-line.
We Pledge To Our Customers:
That we will not release personally identifiable information about our customers, at any time, through any means, to any vendors, or other third parties without your expressly written permission. Personally identifiable information includes information such as your name, address, phone number, e-mail address, that is unique to you. Anonymous information such as site usage information, domain names and/or IP Addresses or browsers visiting our sites, is utilized for site visitation tracking information, and is aimed at bettering our presentation of site pages to our customers.
Registering On Our Sites:
We wish to assure you that when you register on any of our sites, the personal information you enter is secure, and is utilized internally for order processing, but may include some private mailings to you, our customers. If you wish to be excluded from our mailing lists, please indicate via e-mail to: info@uvpinc.com. We will be happy to comply with your request.